Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of houseofopulentcreations.store and any purchases made from House of Opulent Creations (“we”, “us”, or “our”). By accessing our website or placing an order, you agree to these Terms. If you do not agree, do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products & Services

We sell tumblers and other related products. Some items may be custom-made or personalized.

We make every effort to display product descriptions and images accurately. However, slight variations in color, size, or finish may occur due to screen differences or the handmade/custom nature of products.

3. Orders & Payment

All prices are listed in the currency shown on the website.
Payment must be completed at checkout.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or product information.

If your payment is declined, your order will not be processed.

4. Order Processing & Shipping

Order processing and shipping are governed by our Shipping Policy, which forms part of these Terms. By placing an order, you agree to that policy.

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Custom or personalized items may not be eligible for return or refund, except in cases of defect or error on our part. This is non-negotiable and standard practice.

6. Cancellations

Orders may only be canceled before production or shipping begins. Once production has started or the item has shipped, cancellations are not possible.

7. Intellectual Property

All content on this website—including text, images, logos, designs, and graphics—is the property of House of Opulent Creations and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with site security or functionality
Submit false or misleading information

Violation of these Terms may result in termination of access without notice.

10. Third-Party Services

We may use third-party services (such as Shopify, payment processors, and shipping providers). We are not responsible for failures or issues caused by these third parties beyond our control.