Refund & Return Policy

Returns

We accept returns only for non-custom, non-personalized items.

To be eligible for a return:

The item must be unused, in its original condition and packaging
The return request must be made within 14 days of delivery
Proof of purchase is required

Custom or personalized items are final sale and not eligible for return or refund, except in cases of defect or error on our part. This is standard practice for custom products.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Shipping costs are non-refundable
Refund processing time may take 5–10 business days, depending on your payment provider

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery
Provide clear photos or video of the item and packaging

If the issue is confirmed, we will offer a replacement or refund at our discretion.

Exchanges

We do not offer direct exchanges.
If eligible, return the item and place a new order.

Order Cancellations

Orders may only be canceled before production or shipping begins.
Once production has started or the order has shipped, cancellations are not possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
We are not responsible for lost or damaged return shipments