Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times depend on your location and the shipping method selected at checkout. Delivery times are estimates, not guarantees.

Shipping Locations

We currently ship to eligible locations shown at checkout. If your address is not supported, you will be notified before completing your purchase.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (if available). Tracking updates may take up to 24 hours to appear.

Damaged, Lost, or Missing Packages

House of Opulent Creations is not responsible for delays, loss, or damage caused by the courier after the order has been shipped.

If your order arrives damaged:

Contact us within 48 hours of delivery
Include clear photos of the item and packaging

We will review the issue and advise on the next steps.

Incorrect Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.

Customs, Duties & Taxes

House of Opulent Creations is not responsible for customs duties, taxes, or import fees that may apply to your order. These charges are the customer’s responsibility.